Genesys Senior Business Analyst- VOIS

Vodafone is seeking a Genesys Senior Business Analyst-VOIS to join the Centralized IT team within VOIS. This role will focus on delivering and maintaining contact centre solutions, including consultancy and support for Omni-channel Unified Contact Centre architecture. The position involves designing, developing, and integrating contact centre applications, collaborating with cross-functional teams, and ensuring alignment with business and security standards. The role is based in either Cairo, Egypt or Mumbai, India.

Requirements

• 5+ years of experience in contact centre or telecommunications projects.
• Skilled in AWS Connect, Genesys Engage, or Genesys Cloud CX platforms.
• Knowledgeable in IVR, ACD, CTI, WFM, and QM technologies.
• Strong communication skills with analytical and problem-solving abilities.
• Technical degree with 4+ years' experience in contact centre environments.