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MP Solutions Ltd.
German Speaking Command and Control Center Agent (7/24)
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Knowledge Management
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 28, 2025
This new joint venture, established in late 2022, provides IT services for the defense and technology sectors. They operate with a start-up mentality and aim for steady growth, offering exciting career opportunities in a dynamic global environment. The role involves managing customer requests, creating reports, and ensuring efficient service resolution.
Requirements
- Processing of incoming service requests and incidents based on SLA
- Creation of ad hoc reports
- Distribution of tickets
- Backlog management
- Event monitoring
- Creation of IT Onboarding/Offboarding tickets
- Hardware asset administration
- SOP creation
- Contribution to knowledge base documentation
- Handling basic L1 SAP tasks
- Ad hoc administrative duties
Benefits
- High visibility
- Development and career opportunities
- Insight into the defense and automotive industry
- Networking with over 40.000 colleagues worldwide
- Professional trainings and events
- Flexible work environment
Requirements Summary
ITIL training and experience are necessary. Strong language skills in German and English are also required. Solid SAP knowledge is preferred
