Global Adoption Expert (Business Development & Sales)

We are seeking a Global Adoption Expert to lead training, enablement, and change management for our Digital Sales organization. This role will focus on building scalable training programs, leading behavioral change initiatives, and activating communities of practice and local champions.

Requirements

• 6+ years in customer success, enablement, change management, learning & development, or similar roles within SaaS or enterprise sales organizations
• Experience working with product and innovation teams to support end-user readiness and success in sales organizations
• Proven track record of leading internal or customer-facing technology adoption initiatives
• Demonstrated success in building and scaling global communities of practice and champion programs
• Familiarity with learning platforms, CRM, AI/automation tools, and productivity suites like Microsoft 365
• Previous experience with the Outreach platform is desired
• Exceptional communicator and storyteller with a knack for engaging diverse, global teams
• Proficiency in English is needed and additional languages (e.g.: Spanish, French, Italian, Japanese, etc.) will be highly valued

Benefits

• Be a key driver in ServiceNow's journey to $30B and beyond.
• Collaborate with a visionary, high-energy team dedicated to reshaping the future of digital sales.
• Help pioneer AI-enabled sales processes with measurable business impact.
• Work in a dynamic, inclusive, and forward-thinking environment with strong leadership support.