Technical Support Advisor with German

David Kennedy Recruitment is working with a leading multinational technology BPO business to recruit a German-speaking Technical Support Advisor in Barcelona. The job involves providing 1st level IT support to client employees via phone, mail, and chat or via self-service portal. The ideal candidate will have a proficient level of German and advanced English, experience in 1st or 2nd level IT support, and good IT knowledge.

Requirements

• Proficient or bilingual level of German and advanced English
• Experience in 1st or 2nd level IT support, ideally in a large company environment
• Good IT knowledge, especially of Windows 10, Office 365 and MS Teams
• Experience in ITSM ticket systems (ideally in ServiceNow)
• Knowledge of processes according to ITIL V4 (good to have)

Benefits

• Excellent remuneration package based on experience, skills and performance
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes
• Dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential