Global Industry & Solutions Customer Advocate Sr. Manager

Global Industry & Solutions Customer Advocate Sr. Manager role at ServiceNow involves partnering with Executive Practitioners to elevate CxO engagements, increase wallet share, and curate progressive thought. The role requires a brilliant storyteller who can communicate the ServiceNow mission from various perspectives and create a customer engagement strategy.

Requirements

• 10+ years of work experience across management consulting or GTM functions, preferably in the cloud/enterprise SaaS/software industry
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Passion for and demonstrated success in understanding and fulfilling internal or external customer needs; problem-solver mindset; ability to take big ideas and make them simple and digestible
• Deep experience in interacting with a broad spectrum of CxOs with a passion for storytelling, narrative structure, and design
• Command for building consensus amongst numerous high-powered stakeholders and pushing forward to tangible output/outcomes quickly
• Proven capability of building and guiding high-performing teams, either in a direct or indirect/matrixed capacity
• Superb ability to influence and motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
• Ability to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic environment with a strong ability to prioritize
• Executive presence, excellent verbal and written communication
• High energy, strong work ethic, disciplined execution skills
• Proficient with PowerPoint, Excel, PowerBI, and Dynamics and familiarity with several prominent productivity tools

Benefits

• Base pay of $162600-$284,600 plus equity (when applicable), variable/incentive compensation and benefits
• Health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs