ServiceNow

Global Industry & Solutions Customer Advocate Sr. Manager

Join ServiceNow as a Global Industry & Solutions Customer Advocate Sr. Manager in Santa Clara. Leverage ServiceNow skills to enhance CxO engagement, drive AI integration, and lead high-performing teams. 10+ years in SaaS required. Competitive pay and benefits.

ServiceNow Role Type:
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Integration Hub
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
June 19, 2025

Global Industry & Solutions Customer Advocate Sr. Manager role at ServiceNow involves partnering with Executive Practitioners to elevate CxO engagements, increase wallet share, and curate progressive thought. The role requires a brilliant storyteller who can communicate the ServiceNow mission from various perspectives and create a customer engagement strategy.

Requirements

  • 10+ years of work experience across management consulting or GTM functions, preferably in the cloud/enterprise SaaS/software industry
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
  • Passion for and demonstrated success in understanding and fulfilling internal or external customer needs; problem-solver mindset; ability to take big ideas and make them simple and digestible
  • Deep experience in interacting with a broad spectrum of CxOs with a passion for storytelling, narrative structure, and design
  • Command for building consensus amongst numerous high-powered stakeholders and pushing forward to tangible output/outcomes quickly
  • Proven capability of building and guiding high-performing teams, either in a direct or indirect/matrixed capacity
  • Superb ability to influence and motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
  • Ability to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic environment with a strong ability to prioritize
  • Executive presence, excellent verbal and written communication
  • High energy, strong work ethic, disciplined execution skills
  • Proficient with PowerPoint, Excel, PowerBI, and Dynamics and familiarity with several prominent productivity tools

Benefits

  • Base pay of $162600-$284,600 plus equity (when applicable), variable/incentive compensation and benefits
  • Health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs

Requirements Summary

10+ years of experience, experience in AI integration, problem-solving mindset, storytelling ability, and team leadership