Global Industry & Solutions Customer Advocate Sr. Manager role at ServiceNow involves partnering with Executive Practitioners to elevate CxO engagements, increase wallet share, and curate progressive thought. The role requires a brilliant storyteller who can communicate the ServiceNow mission from various perspectives and create a customer engagement strategy.
Requirements
- 10+ years of work experience across management consulting or GTM functions, preferably in the cloud/enterprise SaaS/software industry
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Passion for and demonstrated success in understanding and fulfilling internal or external customer needs; problem-solver mindset; ability to take big ideas and make them simple and digestible
- Deep experience in interacting with a broad spectrum of CxOs with a passion for storytelling, narrative structure, and design
- Command for building consensus amongst numerous high-powered stakeholders and pushing forward to tangible output/outcomes quickly
- Proven capability of building and guiding high-performing teams, either in a direct or indirect/matrixed capacity
- Superb ability to influence and motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
- Ability to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic environment with a strong ability to prioritize
- Executive presence, excellent verbal and written communication
- High energy, strong work ethic, disciplined execution skills
- Proficient with PowerPoint, Excel, PowerBI, and Dynamics and familiarity with several prominent productivity tools
Benefits
- Base pay of $162600-$284,600 plus equity (when applicable), variable/incentive compensation and benefits
- Health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs