Global IoT Service Coordinator

The Global IoT Service Coordinator will act as the central point of contact for global IoT service tickets, driving the intake, prioritization, and completion of all service requests across locations. The role involves collaborating with regional technical leads and managers to troubleshoot, resolve, and prevent recurring service issues.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• Proven experience in IoT service coordination or technical support roles.
• Proficiency in ServiceNow (SNOW) and Smart Building Dashboard tools.
• Strong troubleshooting skills and experience with firmware/software updates and telemetry validation.
• Excellent communication and stakeholder engagement skills.
• Ability to work independently and lead cross-functional initiatives.
• Experience creating and presenting reports using Power BI.
• Strong organizational skills and attention to detail.

Benefits

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through Cigna (DPPO & DHMO options)
• Nationwide Vision provided through VSP
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic Life, Accidental Life, Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law