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Ford
Global IT Alerting Services Lead
Global IT Alerting Services Lead at Ford in Dearborn, MI. Oversee Everbridge and ServiceNow IT alerting processes. Requires 1st level support and configuration skills.
Direct Hire
Entry Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Event Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Event Management
Job description
Posted on:
July 23, 2025
Join Ford and leverage advanced technology to redefine the transportation landscape, enhance customer experience, and improve people's lives. This role is pivotal in ensuring the seamless operation of Everbridge and advising on broader IT alerting and event management strategies.
Requirements
- Provide 1st level support for Everbridge configuration, user onboarding, and incident/request management
- Manage and lead the implementation and configuration within Everbridge solutions based on prioritized new demands or critical break-fix items
- Oversee and advise on ServiceNow IT Alerting, Advisory, and Event Management processes using existing platform tools
Requirements Summary
1st level support, implementation and configuration, and advising on IT alerting and event management processes
