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Cabify
Global IT Analyst
Join Cabify as a Global IT Analyst in Madrid! Leverage ServiceNow for technical support, troubleshooting, and project execution. Enjoy a hybrid model and great benefits.
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 25, 2025
Cabify is seeking a versatile and proactive IT Technical Support Specialist to join their technology team in Madrid. This role involves providing expert technical support to users, participating in project planning and execution, and maintaining computer equipment. The ideal candidate will be a strong communicator and problem-solver.
Requirements
- Solid knowledge of Windows and/or macOS operating systems in corporate environments.
- Experience in troubleshooting hardware problems (PC, laptops, printers, peripherals).
- Knowledge of TCP/IP, DNS, DHCP, VPN, Wi-Fi.
- Experience with ticketing tools (e.g. Jira Service Management, Zendesk, ServiceNow).
- Experience in administering platforms such as Microsoft 365 / Google Workspace
- Optionally: Knowledge of scripting (Python)
Benefits
- Hybrid model
- Excellent salary conditions
- Flexible work environment
- Free travel
- Personalized development programs
- iFeel platform access
- Coursera license
- Flexible compensation plan
- Pet salon
- Free coffee and fruit
Requirements Summary
Knowledge of Windows/MacOS, hardware troubleshooting skills, and IT ticketing tools. Proficient in TCP/IP, DNS, and basic scripting (Python) is also desirable
