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Softtek
Global NOC Quality Leader
Join Softtek as a Global NOC Quality Leader in Aguascalientes, Jalisco. Leverage ServiceNow for IT monitoring, incident management, and customer support.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 18, 2025
This role involves monitoring IT systems, identifying performance issues, managing support tickets, providing customer service, and assisting with administrative IT tasks. The Global NOC Quality Leader focuses on ensuring smooth and reliable IT operations through proactive monitoring, prompt issue resolution, and excellent customer support.
Requirements
- Monitor IT systems using monitoring tools.
- Track and prioritize support activities and incidents.
- Provide users with timely updates and excellent customer service.
- Assist with user account management and administrative IT tasks.
- Familiarity with monitoring tools (CheckMK, Nagios, Datadog, Dynatrace, Splunk) and ticketing systems (ServiceNow, Jira).
Benefits
- Excellent customer service skills
- Problem-solving skills
- Strong communication abilities
- Keen attention to detail
Requirements Summary
Monitor systems, track incidents, provide customer support, and manage ticketing systems. Strong analytical skills & communication are key
