Customer Support Specialist

Syntax is a leading Managed Cloud Provider specializing in Mission Critical Enterprise Applications. They are seeking a Service Desk Analyst to provide first-level technical support, troubleshoot IT issues, and ensure high levels of customer satisfaction. The analyst will handle hardware, software, and application issues, escalate problems to higher levels, and contribute to knowledge base maintenance.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field (preferred).
• 1–3 years of experience in IT Service Desk or Help Desk support.
• Knowledge of Windows, macOS, Microsoft 365, and common business applications.
• Familiarity with ITSM tools (e.g., ServiceNow, Remedy, Jira, Zendesk).
• Understanding of networking fundamentals, VPN, and remote access tools.
• ITIL Foundation certification is a plus.
• Strong problem-solving and troubleshooting abilities.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Customer-focused mindset with attention to detail.

Benefits

• Competitive compensation
• Flexible working time models
• Attractive benefits
• Modern environment
• Open feedback culture
• Individual career planning