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Truelogic
Service Desk Analyst (Remote Mexico) - Global Services
Join Truelogic as a Remote Service Desk Analyst in Mexico City. Leverage ServiceNow skills to provide top-notch technical support and ensure customer satisfaction.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 25, 2025
Truelogic is seeking a Customer Service Analyst to provide technical support to users, deliver efficient resolutions, and ensure high customer satisfaction. This role involves phone, email, and chat support, troubleshooting hardware and software, and escalating issues with documentation. The company values employee growth and offers a dynamic work environment.
Requirements
- 1+ years of experience in a Service Desk or technical support role.
- 1+ years of customer service experience in a professional industry.
- English/Spanish Bilingual
- Strong troubleshooting and documentation skills.
- Experience with Active Directory and Desktop/Laptop hardware support.
- Knowledge of LAN/WAN technologies and protocols.
- Familiarity with ITSM tools (e.g., ServiceNow, Ivanti, Remedy, etc.)
Benefits
- 100% Remote Work
- Highly Competitive USD Pay
- Paid Time Off
- Work with Autonomy
- Work with Top American Companies
- A Culture That Values You
- Diverse, Global Network
Requirements Summary
1+ years experience in tech support/desk. Bilingual (Spanish & English) is essential. Must be proficient with Active Directory & troubleshooting. IT support experience preferred
