.svg)
ServiceNow
Global Queue Manager
Join ServiceNow as a Global Queue Manager in Staines. Oversee high-priority support cases, leverage AI, and enhance customer experience. Flexible work and growth opportunities.
The Mothership
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 5, 2025
The Global Queue Manager plays a key role in ensuring an exceptional customer experience by managing high-priority support cases and driving operational excellence. This individual contributor position oversees critical Subject Matter Expert (SME) team cases during regional shift hours and serves as the main point of contact for decisions related to incoming volume and 'Follow-the-Sun' (FTS) flagged cases.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Minimum 3-5 years of experience in a customer-facing role in customer service or support.
- Bachelor's degree in a technical discipline or equivalent professional experience.
Benefits
- Flexible work arrangements
- Opportunities for professional growth and development
- Competitive compensation and benefits package
Requirements Summary
3-5 years of customer service experience, Bachelor's degree in technical discipline, experience with AI integration
