Global SME GBIM

We are looking for a Global Subject Matter Expert (SME) to join the Global Business Incident Management (GBIM) team. As a Global SME in GBIM, you will coordinate Business Incident Response, Deliver High-Quality Communication, Facilitate Aftercare and Recovery, Drive Process Improvements, Support Root Cause Analysis and Reporting, Enable Knowledge Sharing, and Lead Cross-Functional Alignment.

Requirements

• Minimum 3 years in banking, incident management, or operational risk roles.
• Experience in shared services, global coordination, or client-facing operations is a strong advantage.
• Familiarity with ITIL, DevOps, and incident management tools (e.g., ServiceNow) preferred.

Benefits

• Friendly working environment
• Flexible working hours and work from home
• Daily working time: 7hrs 45min instead of standard 8hrs
• Daily refreshments - coffee, fruits, drinks
• Fully equipped gym accessible 24 hours / 7 days per week
• Game room with unlimited access
• Modern designed coffee corner and terrace with the grill spot
• Sick leave compensation: up to 80% of the monthly salary
• Life insurance contribution: up to 22,14 EUR/per month
• 3rd pillar contribution: up to 3% from your monthly salary
• 24/7 external mental health support
• Learning opportunities: internal and external learning programs
• Regular teambuildings, social events and communities
• Extra 3 PERSONAL days per year
• Extra vacation days: up to 10 extra days/per year
• We welcome your ING-positive friends: referrals starting from 1000 EUR
• 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
• Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)
• Yearly bonus based on your performance and company’s results
• Cafeteria points: 50€/month (600€/year) - choose when and how to spend them
• Home office contribution: 20 EUR/per month
• Discounts from our and your favorite stores: up to 30%
• Warm welcome package for your fresh start
• Pet friendly office