Global Technical Support Director

Bentley Systems is seeking a Global Technical Support Director to lead their customer-facing support operations across enterprise cloud and desktop software products. This role focuses on driving customer satisfaction, operational excellence, and continuous improvement globally. It involves leading support teams, collaborating with other teams, and ensuring timely resolution of critical issues.

Requirements

• 10+ years of experience leading large-scale customer support teams in an enterprise software environment.
• Strong background in supporting both cloud and desktop products.
• Executive presence with the ability to influence senior stakeholders.
• Deep understanding of support operations, metrics, and customer success principles.
• Proficiency with support platforms such as ServiceNow, Zendesk, or Salesforce Service Cloud.
• Excellent communication, leadership, and problem-solving skills.

Benefits

• An attractive salary and benefits package.
• A commitment to inclusion, belonging, and colleague well-being.