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GlobexPeople
GlobexPeople
Join GlobexPeople as a Russian Bilingual IT Service Desk in Quezon City. Utilize ServiceNow for troubleshooting, process improvements, and customer support.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 22, 2025
We are Hiring! Russian Bilingual (IT Service Desk) in Quezon City, Philippines. Proficient in English, Russian, and customer-centric with knowledge of operating systems, Microsoft products, and ITMS tools.
Requirements
- Proficient in English/Russian / other required (Read + Write + Speak)
- Knowledge on Operating systems
- Knowledge on Microsoft products like Outlook, Excel, PowerPoint
- Diagnosing hardware issues
- Diagnosing software issues
- Knowledge ITMS tools (ServiceNow, Remedy etc.)
- Mobile device and mobile OS knowledge
- Identifying process improvements
- Knowledge on applications support
- Troubleshooting and logical questioning
- Troubleshooting internet related issues
- Knowledge on VPN
- Knowledge on Remote tools (Bomgar, team viewer, Remote desktop connection etc.)
- Knowledge on ITIL process
- Adhering to customer policies and process
- Flexible for shift
Requirements Summary
Bilingual in English and Russian, customer-centric, and proficient in operating systems, Microsoft products, and ITMS tools
