Google Cloud Billing Support Specialist, Remote Mexico

DoiT is seeking a remote, self-motivated Google Cloud Billing Specialist to join their Client Services team. The role involves providing world-class SaaS application and billing support, resolving customer issues, and educating clients on GCP services. This is an opportunity to work with other people and share knowledge, and is a good option for those who thrive in a fast-paced environment.

Requirements

• 3+ years in a technical support role or similar in a B2B SaaS environment
• 1-2+ years experience with Google Cloud Platform (GCP) billing experience
• Experience creating and enhancing documentation for the Product Support organization
• Experience with ticketing / case management system like Salesforce, Zendesk, or ServiceNow

Benefits

• Unlimited Vacation
• Flexible Working Options
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance
• Professional Development Stipend
• Peer Recognition Program