Google Cloud Billing Support Specialist, Remote UK

DoiT is seeking a remote Service Support Specialist to provide world-class cloud application and billing support to Google Cloud Platform (GCP) customers. This role involves troubleshooting, resolving issues, and ensuring accurate billing records. The ideal candidate will have a technical background and customer-facing experience with cloud computing, and a strong focus on self-development.

Requirements

• 3+ years in a technical support role or similar in a B2B SaaS environment
• 1-2+ years experience with Google Cloud Platform (GCP) billing experience
• Experience creating and enhancing documentation for the Product Support organization and internal staff
• Experience with Ticketing / Case Management System like Salesforce, Zendesk, or ServiceNow
• Troubleshooting and resolving customer software problems, including bug tracking systems
• Service mindset with empathy and strong communication skills
• A ‘be curious’ personality and self-motivated learner

Benefits

• Unlimited Vacation
• Flexible Working Options
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance
• Professional Development Stipend
• Peer Recognition Program