Group IT Problem Manager

An excellent opportunity has arisen for a Group IT Problem Manager within the Cabot Service Delivery team. This is a hybrid role with travel to Kings Hill, London and European sites required. The role involves ensuring the problem management practice aligns to ITIL best practice, successfully and efficiently drives the control and remediation of all IT problems, minimises the impact of known errors and incidents that cannot be prevented, and where possible prevents incidents from occurring.

Requirements

• 5 years of demonstrable experience leading problem management in a complex organisation, following ITIL best practice guidelines.
• Extensive experience working with ServiceNow, specifically for IT Problem Management.
• Knowledge of core ITSM practices, including incident, change, service request.
• Excellent understanding of different Root Cause Analysis techniques, and how/when to apply.
• Strong analytical skills with excellent attention to detail and ability to think critically and make informed decisions.
• Excellent stakeholder management, communication and interpersonal skills.
• Self-motivated and able to work off your own initiative.
• ITIL foundational qualification (v3 or above).

Benefits

• Clear understanding of legislative and regulatory influences applicable to the credit and finance sectors
• A recognised qualification in an IT related discipline
• Personal Attributes
• Excellent attention to detail
• A strong desire to improve existing processes
• Tenacious, with high standards and expectations
• Able to work collaboratively within the team to deliver on accountabilities and responsibilities
• Excellent communication skills, both in person and in writing