Group IT Problem Manager

An excellent opportunity has arisen for a Group IT Problem Manager within the Cabot Service Delivery team. This is a hybrid role with travel to Kings Hill, London and European sites required.

Requirements

• 5 years of demonstrable experience leading problem management in a complex organisation, following ITIL best practice guidelines
• Extensive experience working with ServiceNow, specifically for IT Problem Management
• Knowledge of core ITSM practices, including incident, change, service request
• ITIL foundational qualification (v3 or above)
• Excellent stakeholder management, communication and interpersonal skills

Benefits

• Hybrid role with travel to Kings Hill, London and European sites required