Head, CIO Office

The Head, CIO Office plays a key role in supporting CIO in bolstering NTU's standing as a world-class institution with an increasingly international and diverse student body and faculty leveraging on Technology as the key enabler.

Requirements

• Collaborate with the IT Directors to establish the development of the multi-year IT strategy, technology roadmap and annual work plan for the University.
• Establish and maintain a cohesive IT architecture to guide the implementation and integration of technology solutions across the University.
• Manage the preparation and execution of the annual budget, ensuring prudent allocation of resources and ongoing monitoring of expenditures in line with institutional priorities.
• Oversee a portfolio of key IT projects, ensuring performance metrics are met and progress is regularly reported to executive leadership.
• Faciliate governance and compliance activities, including the Sunrise Program, by collaborating with departments to strengthen IT governance and ensure adherence to the university's policies and regulations.
• Oversee the ISO 20000 Certification for Service Management, and the effective management of the IT Service Management System using ServiceNow.
• Responsible for the IT audit process, working with internal and external auditors to plan, execute, and review audits, while ensuring timely resolution of audit findings.
• Lead the team in piloting new tools and platforms on AI, Analytics and Automation, under the Centre of Excellenace initiative.
• Develop the AI and Data Analytics strategy plan for the University.
• Collaborate with NTU's HR department to develop IT job frameworks, contribute to capability building, and ensure the continuous upskilling of the IT workforce to meet the University's evolving needs.
• Oversee the Office Administration for CITS.