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Maxis
Head of Service Management
Head of Service Management at Maxis, Kuala Lumpur. Lead service teams, drive excellence in ICT operations & SLA governance. 10+ yrs experience required. Competitive benefits including 4-day work week & visa sponsorship.
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Job description
Posted on:
November 24, 2025
We are looking for a Head of Service Management to innovate and grow with us in a culture that values commitment, performance, and possibilities. The successful candidate will be responsible for leading a high-performing team of Service Managers, defining the vision and structure for Service Management, and driving service excellence and customer success.
Requirements
- Bachelor’s Degree in Telecommunications, IT, Business, or related discipline.
- Minimum 10 years of experience in service management, enterprise service delivery, or operations leadership.
- Proven experience leading customer-facing teams in complex B2B environments.
- Deep understanding of managed services, ICT operations, and SLA governance.
- Strong executive communication, stakeholder management, and analytical capability.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
10 years of experience in service management, enterprise service delivery, or operations leadership. Bachelor’s Degree in Telecommunications, IT, Business, or related discipline. Proven experience leading customer-facing teams in complex B2B environments
