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Celonis
Head of Digital IT Service
Head of Digital IT Service at Celonis, Bengaluru. Lead IT Service team, drive operational excellence & strategic alignment. 12+ yrs ITSM experience required. Hybrid work, equity, PTO, comprehensive benefits.
Direct Hire
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
DevOps
Governance, Risk, and Compliance
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 11, 2025
We're Celonis, the global leader in Process Intelligence technology and one of the world's fastest-growing SaaS firms. We're seeking a Head of Digital IT Service to lead our IT Service team in India and drive operational excellence and strategic alignment across our support functions.
Requirements
- Leadership & Performance Management
- Service Delivery & Reporting
- Collaboration & Strategy
Benefits
- Generous PTO
- Hybrid working options
- Company equity (RSUs)
- Comprehensive benefits
- Extensive parental leave
- Dedicated volunteer days
Requirements Summary
12+ years of experience in IT service management or a similar leadership role, including direct people management
