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SnapIT Solutions
Help Desk Analyst I
Help Desk Analyst I at SnapIT Solutions, Topeka, KS. Resolve IT issues via phone/remote tools. Troubleshoot hardware, software, networks, Office 365, Teams. Track tickets in ServiceNow. Bachelor's + 1yr experience. 401(k), health/dental/vision, PTO.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 19, 2025
We are seeking a motivated Help Desk Analyst to join our team. In this role, you will be the first point of contact for resolving computer, application, and system-related issues for internal users.
Requirements
- Provide courteous, timely, and technical support to end users via phone and remote tools.
- Troubleshoot and resolve issues with hardware, software, network connectivity, VPNs, Citrix, MS Office 365, Teams, Outlook, mobile devices, printers, and in-house applications.
- Document, track, and monitor trouble tickets, ensuring resolution within service level agreements (SLAs).
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Requirements Summary
Bachelor's degree in a related field with 1+ year of recent Service Desk experience
