Help Desk II Technician level - Limena

Join Everience Italia as a Help Desk II Technician to work in the eyewear division of an international group in the fashion & luxury sector. You will be responsible for planning and management of activities, user management, and installation, troubleshooting, and management of Office 365. The company offers a dynamic and growing environment, career opportunities, and professional development.

Requirements

• Experience with Ticketing Platforms: ServiceNow, Jira, Remedy, SAP
• In-depth knowledge of Windows and iOS Management
• Excellent communication skills, able to clearly interact with users
• Strong collaborative spirit and desire to work closely with the IT team
• Basic knowledge and troubleshooting skills, familiarity with main network protocols

Benefits

• A dynamic and growing environment
• Career opportunities and professional development
• Contract: possibility of an apprenticeship or open-ended contract