Help Desk Lead

Abacus Technology is seeking a Help Desk Lead to provide technical support for the US Air Force Office of Special Investigations (AFOSI). This full-time position focuses on customer support, troubleshooting, and resolving IT issues for computer networks and systems. The lead will be responsible for incident ticket management, customer communication, and ensuring good service.

Requirements

• 5+ years experience in the IT field
• 3+ years supporting service desk operations and customer support
• IAT Level II Security+ certification
• ITIL certification desired
• Experience managing ticket resolution ITSM, such as ServiceNow
• Experience imaging of workstations
• Experience with mobile device management, issuing devices, administering accounts, and troubleshooting mobile devices
• Experience with Intune devices and Intune software on mobile devices
• Must have outstanding customer service and communications skills
• Must be a US citizen and hold a current Top Secret clearance with SCI access (TS/SCI)