.svg)
Abacus Technology
Help Desk Lead
Help Desk Lead at Abacus Technology, Virginia. Lead AFOSI support team using ServiceNow ITSM. Requires 5yrs IT, 3yrs service desk, Security+, ITIL, TS/SCI clearance, mobile device management expertise.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 24, 2025
Abacus Technology is seeking a Help Desk Lead to guide a team providing technical support for the US Air Force Office of Special Investigations (AFOSI). This is a full-time position.
Requirements
- 5 years experience in the IT field
- 3 years supporting service desk operations and customer support functions
- Certified at IAT Level II (Security+ or other certification satisfying DoD 8570 certification requirements)
- ITIL certification desired
- Experience managing ticket resolution ITSM, such as ServiceNow
- Experience imaging of workstations
- Experience with mobile device management, issuing devices, administering accounts, and troubleshooting mobile devices
- Experience with iPhone mobile devices and Purebred software for mobile device management
- Experience with Intune devices and Intune software on mobile devices
- Top Secret clearance with SCI access (TS/SCI)
- US citizenship
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
5 years IT experience, 3 years service desk operations, IAT Level II certification, ITIL certification, and Top Secret clearance
