Help Desk Specialist

Gartner IT is looking for a Help Desk Specialist to join its HelpDesk (Tier 1) support team. The successful candidate will act as the first point of contact for phone calls, chats, and Self-Service Tickets from internal associates regarding IT and facilities-related issues and queries.

Requirements

• Strong IT professional with 1-3 years of experience in Customer Support and IT operation Support
• Good communication skills, able to clearly and correctly express complex technical concepts in English, both verbally and in writing to support a Global organization
• Working knowledge of Service Management Ticketing Tools like ServiceNow
• Working Knowledge of Contact Center and Chat Support
• Strong understanding of Windows Operating Systems, network concepts and troubleshooting, and VPN technologies
• Problem-solving skills
• Ability to occasionally adjust work schedules to meet business needs
• Ability to maintain Accurate technical knowledgebase, documentation, policies, and processes to a high level

Benefits

• Competitive compensation
• 23 days annual holiday and an additional day off for your birthday
• Private Medical and Dental Care
• Life and Disability Insurance
• Public Transport Subsidy
• Ticket Restaurant Card
• Childcare Vouchers (Ticket Guarderia)
• IncentiFit - annual reimbursement for health-and-wellness-related activities
• Pension Scheme
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Employee Assistance Program
• Gartner Gives Charity Match
• Relocation Assistance - a specialist to help you with all the appointments and paperwork
• Limitless growth and learning opportunities
• A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you
• A chance to make an impact – your work will contribute directly to our strategy
• Enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices
• New offices close to Glòries and the beach in the fantastic, “innovation and tech” 22@ district of sunny Barcelona
• Fresh fruit, snacks, selection of teas, fair trade organic coffee
• And much more!