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Zopa
Help Desk Support Engineer
Join Zopa in London as a Help Desk Support Engineer. Leverage ServiceNow and ITSM skills to provide top-notch support in a dynamic tech environment.
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 22, 2025
We're looking for a Help Desk Support Engineer to join our team at Zopa. As a Workplace Support Engineer, you'll provide technical support to our colleagues, resolve issues, and collaborate with cross-functional teams. You'll work in a dynamic, modern tech environment with a focus on customer service and technical skills.
Requirements
- Experience in working in a corporate IT / Helpdesk environment
- Customer-first communication
- Proficiency with ITSM tools like Jira, ServiceNow or Halo
- Comfortable supporting both Mac and Windows users
- Familiarity with ITIL-aligned practices (Incident, Change, Problem)
Benefits
- Face-to-face collaboration and a good work-life balance
- Flexible ways of working
- Option to work from abroad for up to 120 days a year
- Clear development pathways and genuine welcome of input
- Recognition from peers across the business
- Diversity of experience, perspectives, and backgrounds
- Unique company culture and opportunities for growth
Requirements Summary
Experience in corporate IT / Helpdesk environment, customer-first communication, proficiency in ITSM tools
