Help Desk Support (P-128)

SMASH is a tech-focused agent connecting US talent with US-based tech clients in Costa Rica and Colombia. They prioritize long-term relationships and offer a supportive, long-term service model for both clients and employees. This role focuses on providing first-line technical support for the Yardi Senior product suite.

Requirements

• 3+ years of experience in help desk or technical support roles (SaaS environment preferred)
• Strong familiarity with Yardi Senior product suite or similar property management software
• Hands-on experience using help desk or CRM tools (JIRA, ServiceNow, or Zendesk)
• Basic troubleshooting knowledge of SaaS, web-based, and IT systems
• Strong customer service orientation with excellent communication and problem-solving skills
• Ability to manage multiple priorities and maintain detailed documentation

Benefits

• Wellness Coverage
• Remote Work
• Birthday day off
• Recognition and rewards system
• Referrals Program
• Business skill coaching
• English classes