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DMI
Help Desk Systems Administrator
Join DMI as a Help Desk Systems Administrator in McLean, VA. Leverage ServiceNow ITSM skills to support users, manage incidents, and enhance IT tools.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Asset Management
IT Service Management
Incident Management
Integration Hub
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 30, 2025
DMI is seeking a Help Desk Systems Administrator to join their team. This role involves providing support to users and resolving technical issues, working within an ITSM platform such as ServiceNow. The position requires a strong understanding of IT asset management and integration with IT tools.
Requirements
- Proficient in ITSM modules (Incident Management, Request Management, Change Management, Problem Management)
- Experience with ServiceNow platform
- Experience with third-party software integrations
- Data-driven analysis skills
- Familiarity with automated test frameworks
- Ability to diagnose and resolve technical issues
- Maintenance of user records and reports
Benefits
- Convenience/Concierge
- Development
- Financial
- Recognition
- Wellness
Requirements Summary
US Citizenship required, IT leadership skills within ITSM, experience with ServiceNow
