Telecommunications Specialist

Tier One Technologies seeks a Telecommunications Specialist to provide technical support for various initiatives and projects, including WAN, LAN, VPN, and Wireless Environment.

Requirements

• Administer multiple network service requests to vendors using advanced Telecom Expense Management software
• Schedule and coordinate network service installations based on project specifications
• Perform data analysis, capture, and review of metrics, and provide management reports as requested
• Manage extraction of data from ServiceNow to create next-day reports of outages
• Use provisioning tools to process customer service orders and activate service
• Troubleshoot router, switch, and modem connections and setup
• Work with ServiceNow ticketing system and vendor ticket reporting to ensure vendors resolve issues on time

Benefits

• Flexible work schedule
• Opportunity to work on call, overnights, and weekends as needed
• Opportunity to work on projects with various initiatives and technologies
• Opportunity to establish customer relationships
• Excellent organizational and communication skills