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DMI
Help Desk Systems Administrator
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Change Management
DevOps
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 30, 2025
DMI is seeking a Help Desk Systems Administrator to join their team. The role involves managing IT systems, providing technical support, and ensuring a positive customer experience. They are a leading provider of digital services and technology solutions, known for providing secure, efficient, and cost-effective solutions.
Requirements
- Proficient in ITSM modules including Incident Management, Request Management, Change Management, and Problem Management.
- Experience with ServiceNow platform.
- Experience in data-driven analysis and creating reports, dashboards, and performance analytics.
- Familiarity with automated test frameworks.
Benefits
- Convenience/Concierge
- Development
- Financial
- Recognition
- Wellness
Requirements Summary
LEAD ITM, experience with ServiceNow, and data analytics skills are required. Citizenship is required and must be a U.S. Citizen
Apply now
Washington
|
District of Columbia
United States
Entry Level
In-Person
Full Time
