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Agil3 Technology Solutions (A3T)
Help Desk Technician (Tier 2 Agent)
Tier 2 Help Desk Technician at Agil3 Technology Solutions, Tempe, AZ. Resolve escalated IT issues using ServiceNow ticketing. Requires 3-5 yrs IT exp, 2+ Tier 2 support, ServiceNow familiarity. Full benefits included.
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 23, 2025
The Tier 2 Agent provides on-site and advanced technical support to the agency and regional offices, resolving hardware/software issues and ensuring timely service delivery. This role is critical for the smooth operation of IT infrastructure and customer support. Tier 2 agents act as a bridge between Tier 1 and Tier 3 support, handling escalated tickets and maintaining customer satisfaction.
Requirements
- Associate’s degree or higher in IT-related field
- 3–5 years of IT support experience
- 2+ years in a desk-side/Tier 2 support role
- Strong troubleshooting skills with Windows 10/11
- Familiarity with ServiceNow
- Knowledge of imaging, patching, and endpoint security tools
- U.S. Citizen
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short Term & Long-Term Disability
- 401k Retirement Savings Plan
- Paid Holidays
- Paid Time Off (PTO)
- Tuition and Professional Development Assistance
- Parking/Travel Reimbursement
Requirements Summary
Associate's degree or higher in IT is preferred. 3-5 years of IT experience, with 2+ in Tier 2 support. Must be a U.S. Citizen
About
Agil3 Technology Solutions (A3T)
Tech, Software & IT Services, Public Administration
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