Helpdesk Analyst

Verifone is seeking a Helpdesk Analyst to provide first-line technical support to customers via phone, email, and Teams. The role involves troubleshooting issues, maintaining systems, escalating complex cases, and ensuring excellent customer service. The ideal candidate will be a problem solver and a team player.

Requirements

• Previous working experience as an IT Help Desk Technician for 2-3 years
• Good experiences about basic troubleshooting of Laptop/Desktop, Printers, MFP devices
• Expertise in Windows 10/11 OS Support
• Expertise in Active Directory (Account Management)
• Basic experiences MS Exchange / O365 ECP
• Basic experiences Microsoft Intune / Entra ID basic experiences
• Hands on experience in ServiceNow or another Ticket system (basic ticket handling)
• Good expertise with Microsoft M365 App support like Outlook, Word, Excel, and Teams
• Physical Requirements: Ability to understand customer issues and route to appropriate team. Friendly attitude/nature
• Must be a strong cross-team collaborator
• Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment
• Speak and write English fluently
• Must be a strong cross-team collaborator

Benefits

• Competitive salary
• Opportunities for professional growth
• Diverse work environment