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EVERIENCE
HelpDesk Apprenticeship
Join EVERIENCE in Reggio nell'Emilia as a HelpDesk Apprentice. Utilize ServiceNow skills to support banking clients. 36-month contract with growth potential.
Direct Hire
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 9, 2025
Everience Italia is a young and constantly evolving reality offering high-quality IT services and consultancy. We are part of the European Helpline group, a leader in digital transformation, and are seeking a HelpDesk Technician to support on-site users for a well-known client operating in the banking sector.
Requirements
- Experience with ServiceNow, Jira, Remedy, SAP
- In-depth knowledge of Windows and iOS
- Planning and managing activities according to priorities and SLA
- User management (reset password, group creation and management)
- Installation, troubleshooting and management of Office 365 tenant
- Basic skills and network troubleshooting capabilities, knowledge of main network protocols
- Use of Mobile Device Management consoles
- Software troubleshooting
Benefits
- 36-month apprenticeship contract with concrete prospects of indefinite-term employment
- Supportive and dynamic work environment
Requirements Summary
6 months - 1 year of experience as a HelpDesk Technician, with technical skills in ServiceNow, Jira, Remedy, SAP, and Microsoft Windows and iOS
