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City of New York
Helpdesk Support Technician
Join the City of New York as a Helpdesk Support Technician in NYC. Utilize ServiceNow for ticket management, provide IT support, and enhance community safety.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 23, 2025
The NYC Department of Probation (DOP) is seeking Helpdesk Support Technicians to provide technical assistance and administrative support. The role involves monitoring, managing, and troubleshooting computer systems and software, providing desktop and laptop support to DOP staff and users, and ensuring accurate call center operations. The position offers opportunities to enhance community safety and decrease recidivism through innovative programming.
Requirements
- Monitor and manage ServiceNow Helpdesk tickets, emails, and calls.
- Respond to urgent IT issues, diagnose problems, and escalate as needed.
- Maintain and support documentation of processes.
- Follow client support guidelines.
- Provide remote desktop and laptop support.
- Install, configure, and troubleshoot hardware and software.
Requirements Summary
High school diploma or equivalent, 1+ years of community work exp. or equivalent education/experience. Equivalent to above skills level
