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Hologic
Helpdesk Support Technician
Hologic seeks Helpdesk Support Technician in Cambridge, England. Provide IT support, troubleshooting, and user education. Requires Help Desk experience, Windows 10/11, Office 365, hardware knowledge, networking skills. Competitive salary, pension, medical insurance.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 26, 2025
Helpdesk Support Technician provides IT support to business partners, solving technology challenges and educating end users on utilizing available tools. Responsible for IT phone support, computer imaging, troubleshooting, and more.
Requirements
- Experience in an IT Help Desk support role
- Windows 10 /11 experience
- Microsoft Office / Office 365
- Laptop and printer hardware knowledge required
- Mobile Device support experience (iOS preferred)
- Advanced knowledge of desktop support tools
- Knowledge of networking principles and troubleshooting client Wi-Fi issues
- Ability to triage, troubleshoot, and resolve PC/Network problems quickly and accurately
- Excellent communication skills, telephone support skills, and interpersonal skills with a customer service focus
Benefits
- Competitive salary
- Pension
- Medical insurance
Requirements Summary
Helpdesk Support Technician role requires 1-3 years of experience in IT Help Desk support and skills in Windows, Microsoft Office, and laptop hardware
