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General Dynamics Information Technology
Helpdesk Technician - Tier III
Join GDIT as a Tier III Helpdesk Technician in Elkridge, MD. Leverage ServiceNow for user support, network monitoring, and account management. 3+ years required.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Customer Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 11, 2025
Transform technology into opportunity as a Helpdesk Technician - Tier III Fellow with GDIT. Provide network monitoring, user account management, and technical assistance and support related to computer systems, hardware, and software.
Requirements
- HS/GED + 3+ years of related experience
- DoD Manual 8570.01-M at the Information Assurance Technical (IAT) Level II role
- Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow
Benefits
- Opportunity to work with a global technology and professional services company
- Chance to deliver solutions at the edge of innovation
- Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow
Requirements Summary
3+ years of experience, DoD Manual 8570.01-M certification, experience in ticketing system
