HIS Revenue Cycle Interface Analyst Lead

As a HIS Revenue Cycle Interface Analyst Lead, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. You will make an impact by enhancing customer experience, driving technical excellence, supporting business growth, optimizing system performance, leading and mentoring analysts, ensuring escalation effectiveness, collaborating across teams, innovating and improving processes, team leadership, escalation management, implementation support, cross-functional communication, case oversight, SLA compliance, backlog management, on-call leadership, technical troubleshooting, system optimization, collaboration & continuous improvement, and operational excellence.

Requirements

• Bachelor’s Degree or higher AND (4) four years experience in web-based application implementation or support, cloud computing, and/or network engineering private, public, government or military environment
• High School Diploma/GED from an accredited institution and a minimum of (8) eight years of experience in web-based application implementation or support, cloud computing, and/or network engineering in a private, public, government or military environment
• Three (3) years’ experience in troubleshooting and configuring software application interfaces and web services
• Experience with Windows Server Administration and experience in implementing or supporting 360 Encompass System and HL7 interfaces
• Experience with Interface Engines: Hands-on experience working with Interface engines such as Healthshare, Cloverleaf, Rhapsody, Mirth, or similar for managing healthcare data exchange and interoperability
• Strong Analytical and Problem-Solving Skills: Ability to analyze complex technical issues, identify root causes, and implement effective solutions in a fast-paced environment
• Understanding of Security Best Practices: Familiarity with security policies, role-based access control (RBAC), and HIPAA compliance when working with healthcare data and cloud environments
• Scripting and Automation Skills: Experience with PowerShell, Python, Bash, or other scripting languages to automate system tasks, monitor infrastructure, and enhance efficiency
• Database Management Knowledge: Experience working with SQL databases, including running queries, troubleshooting performance issues, and performing basic database administration tasks
• Ability to Adapt to Changing Priorities: Comfortable handling evolving business needs and shifting priorities while maintaining a high level of customer service and technical expertise
• Experience with ITIL or Incident Management Processes: Familiarity with IT service management frameworks such as ITIL, ticketing systems (e.g., ServiceNow, Jira, or Zendesk), and change control procedures to manage service requests and incidents efficiently
• Excellent Communication and Collaboration Skills: Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders, fostering collaboration across teams
• Experience with Load Balancing and High Availability Configurations: Knowledge of AWS ALB/ELB, failover strategies, and disaster recovery planning for critical applications

Benefits

• Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits