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Citi
HR Connect Inquiry Management Specialist – C09
Join Citi as an HR Connect Inquiry Management Specialist in Heredia, Alajuela. Leverage ServiceNow and Workday skills to provide top-tier customer support.
ServiceNow Role Type:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
July 29, 2025
HR Connect Inquiry Management Specialist provides operations support services, including customer support and inquiry management in a contact center environment.
Requirements
- Previous relevant experience in contact center
- Knowledge in Workday and ServiceNow
- Knowledge in HR
- Intermediate/Advance English level (writing and spoken)
- Proficient in Microsoft Office
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
- Experience in customer service
Benefits
- Citi is an equal opportunity employer
Requirements Summary
Previous experience in contact center, knowledge of Workday and ServiceNow, intermediate English level, and customer service experience
