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Wolters Kluwer
HR Service Delivery Coordinator (fixed term)
HR Service Delivery Coordinator at Wolters Kluwer, Cluj-Napoca. Resolve HR issues using ServiceNow ticketing & HRIS platforms. Bachelor's required, 2+ yrs HR ops experience. Competitive benefits & flexible work.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Human Resources Service Delivery
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Job description
Posted on:
November 14, 2025
Join Wolters Kluwer as an HR Service Delivery Coordinator and be part of a dynamic global technology company. Collaborate with colleagues to resolve complex HR operational issues and ensure efficient service globally.
Requirements
- Bachelor's degree in Human Resources, Business Administration, or a related field
- 2+ years of experience in HR operations or shared services, preferably in a multinational environment
- Hands-on experience with HRIS platforms (Workday, SAP SuccessFactors, or similar)
- Familiarity with Case Management or ticketing systems (e.g., ServiceNow, Jira)
- Proficient in Microsoft Office Suite, especially Excel and Outlook
- Proficiency in English
Benefits
- Annual incentive plan based on division financial performance and seniority
- Referral bonus
- Meal vouchers
- Monthly allowance
- Gift vouchers twice a year
- Corporate Health Insurance
- Mindfulness and Wellbeing programs
- Up to 28 days of annual leave based on seniority
- Flexible working schedule
Requirements Summary
Bachelor's degree, 2+ years of experience in HR operations, hands-on experience with HRIS platforms
