HR Service Delivery Support Team Lead HEREDIA

The HR Service Delivery Support Team Lead will oversee the HRSD Support team, providing support to the LATAM region by executing HR functions across the employee life cycle. The role involves generating operational reports, supporting continuous improvement initiatives, and ensuring compliance with Standard Operating Procedures (SOPs).

Requirements

• Bachelor’s degree in Human Resources, Business Administration or related field.
• At least 5+ years of experience preferably in Talent Acquisition, Total Rewards, Benefits administration, HR Shared Services.
• Experience managing and coaching a team.
• Language skills required English level C1 and Portuguese highly desired.
• Strong communication and writing skills in English and desirable in Portuguese.
• Experience with Workforce and case management systems, preferred experience with SuccessFactors and ServiceNow.
• Experienced in MS Office Applications (Excel, Word, PowerPoint).
• Analytical & problem-solving skills.

Benefits

• Life-Work Integration
• Community
• Career Growth