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Citi
P2502000769 ITSM Change Management BA (ServiceNow)
Join Citi in Heredia as an ITSM Change Management BA. Leverage your 3+ years of ServiceNow expertise to enhance IT Change Management strategies. Benefits include flexibility and professional growth.
Direct Hire
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Change Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 13, 2025
We are seeking a Change Management Process Analyst to define and drive Citi's Enterprise IT Change Management strategy in partnership with key customers and stakeholders. The successful candidate will have a minimum of 5 years of experience as an ITSM business analyst and 3 years of experience working with the ServiceNow platform.
Requirements
- Minimum of 5 years of experience as an ITSM business analyst.
- Minimum of 3 years of experience working with the ServiceNow platform as an ITM business analyst.
- Pro-active, can-do approach
- Customer focus
- Accuracy and attention to detail
- Personal commitment/Flexibility
- Excellent interpersonal and communication skills
- Demonstrable ability to multi-task and prioritize effectively
Benefits
- Opportunity to work with a diverse team
- Flexible work environment
- Professional development opportunities
Requirements Summary
5+ years of ITSM experience, 3+ years of ServiceNow experience, proactive and customer-focused with excellent communication skills
