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OPSWAT
HR Shared Services Project Lead
Join OPSWAT in Ho Chi Minh City as an HR Shared Services Project Lead. Leverage ServiceNow for HR process transformation, focusing on ticketing and data governance.
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
Incident Management
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 10, 2025
OPSWAT is seeking a Project Lead for their new HR Shared Services function, focused on transforming HR support into a faster, smarter, and more seamless experience. The role involves designing, implementing, and standardizing HR processes like ticketing, knowledge bases, SLAs, and data governance. This is a key position contributing to the future of HR service delivery within an AI-enabled model.
Requirements
- 5+ years of experience in HR operations, shared services, or HR service delivery
- Strong project and operations management skills
- Hands-on experience with HRIS, ticketing systems (e.g., ServiceNow, Jira), or knowledge base platforms
- Excellent communication skills
- Analytical mindset
- Comfortable working in a fast-paced, tech-driven environment
Requirements Summary
5+ years HR experience in operations/service delivery, strong project mgmt skills, and HRIS/knowledge base experience are key. Data-driven approach with analytical mindset needed
Apply now
Ho Chi Minh City
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Ho Chi Minh City
Vietnam
Mid-Level
In-Person
Full Time
