IT Service Desk Specialist

The IT Service Desk Specialist handles advanced technical support within the IT Service Desk team, troubleshooting complex issues, mentoring junior staff, and ensuring an elevated level of customer satisfaction.

Requirements

• Three to five years of experience in an IT Service Desk or technical support role
• Strong knowledge of common business technology systems: Windows and Mac operating systems, Microsoft Office suite, Microsoft Teams, Zoom, basic Active Directory user and groups administration
• Experience with IT service management (ITSM) tools and ticketing systems (e.g. ServiceNow)
• Excellent documentation and notetaking skills
• Excellent personal organization skills and ability to set deadlines, track progress, and meet deadlines
• Excellent troubleshooting and problem-solving skills
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
• Proven ability to work independently and as part of a team without direct supervision
• Familiarity with following audit and compliance processes
• Ability to travel approximately 5% of the time
• Ability to clear a required background check

Benefits

• Health benefits
• Retirement contributions
• Paid time off