IT Service Desk Specialist

IT Service Desk Specialist is responsible for providing day-to-day support for company information systems and software applications. The role involves troubleshooting technical problems, maintaining operating systems and application software, and ensuring the accuracy and integrity of IT assets and software licenses.

Requirements

• University or College degree in Information Technology and other relevant majors
• English level (CEFR) B1 or equivalent
• ITIL4 Foundation Certification, CompTIA A+ desired (but not required)
• Previous demonstrated experience using ServiceNow, SCCM, PDQ, Workday
• At least 2 years of experience in IT in equivalent working environments
• Good understanding of desktop support and OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting)
• Excellent knowledge of Windows 10, Windows 11, Windows Server, Active Directory, ADManager, Office 365 and other technologies (ie SQL / Virtual servers)
• Knowledge of mobile computing platforms (Android, iOS)

Benefits

• Training to users on new systems and software
• Develop proactive solutions and document instructions and procedures to reduce routine calls to the Service Desk
• Perform other reasonable duties as required