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OPSWAT
HR Shared Services Project Lead
HR Shared Services Project Lead at OPSWAT (Thủ Đức). Lead HR transformation using ServiceNow ticketing, HRIS, knowledge bases & SLAs. 5+ yrs ops/delivery exp required.
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Job description
Posted on:
September 10, 2025
OPSWAT is seeking a Project Lead for their new HR Shared Services function, focused on transforming HR support into a faster, smarter, and more seamless experience. The role involves designing, implementing, and standardizing HR processes like ticketing, knowledge bases, SLAs, and data governance. This is a key position contributing to the future of HR service delivery within an AI-enabled model.
Requirements
- 5+ years of experience in HR operations, shared services, or HR service delivery
- Strong project and operations management skills
- Hands-on experience with HRIS, ticketing systems (e.g., ServiceNow, Jira), or knowledge base platforms
- Excellent communication skills
- Analytical mindset
- Comfortable working in a fast-paced, tech-driven environment
Requirements Summary
5+ years HR experience in operations/service delivery, strong project mgmt skills, and HRIS/knowledge base experience are key. Data-driven approach with analytical mindset needed
