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Genuine Parts Company
HR Shared Services Service Delivery Tools Manager
Join Genuine Parts Company in Atlanta as an HR Shared Services Service Delivery Tools Manager. Leverage ServiceNow HRSD to enhance service delivery. Requires 7+ years in HR tech.
Direct Hire
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Human Resources Service Delivery
Incident Management
Workflow Automation
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Job description
Posted on:
July 10, 2025
The HR Shared Services Service Delivery Tools Manager is responsible for developing the strategic roadmap for HRSS service delivery tools and driving the implementation and continuous improvement of innovative solutions to enhance the HRSS service delivery experience.
Requirements
- Bachelor’s degree in HRIS, Information Technology, Human Resources, Business Administration
- Minimum 7 years’ experience with HRSS service delivery technologies (case management, portal, communication, RPA)
- Proven experience in developing and executing service delivery tool deployments
- Exceptional ability to influence without authority and a proven history of successful project execution
- Business acumen and the ability to translate organizational objectives to business results
- Experience with modern development tools and processes (Agile, Jira, SmartSheet)
- Demonstrated success in implementing service delivery tools in a dynamic, global environment
- Excellent and proactive communicator with the ability to influence and collaborate at all levels of the organization and across organizational boundaries
- Knowledge of HR compliance and data privacy laws
- Proficiency with ServiceNow HRSD, Paradox, HR technology, Workday, and workflow automation tools
Requirements Summary
Bachelor's degree, 7+ years of experience, excellent communication skills, and proficiency with HR technology tools
