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Nestle Operational Services Worldwide SA
HR User & Roles Management Supervisor
Join Nestlé as an HR User & Roles Management Supervisor in Ribeirão Preto, São Paulo. Leverage ServiceNow for role assignments, compliance, and process improvement. Requires advanced English, Spanish, and SAP skills. Competitive salary and growth opportunities.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
Human Resources Service Delivery
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Job description
Posted on:
September 1, 2025
Nestlé is seeking an HR User & Roles Management Supervisor to oversee the process of assigning roles (LORA, ServiceNow), ensuring compliance with SLAs, and maintaining operational documentation. This role involves coordinating transitions, projects, and service with ICOS, ICCC, and other governance teams, while driving continuous improvement and a customer-centric approach.
Requirements
- Higher Education completed
- Advanced English required
- Advanced Spanish required
- Experience in leading teams in shared services or human resources operations
- Advanced and practical knowledge with SAP, SAP Security and SuccessFactors
- Proven record of compliance, audits and process improvement
- Technical Knowledge: Knowledge in ISO 27000, NCE methodology, role reviews
- Advanced Excel skills and documentation
- Experience in Reengineering of processes, knowledge transfer
- Experience in Prioritization, analytical thinking, adaptability
- Strong focus on service and customer mindset
Benefits
- Competitive salary
- Opportunities for professional development
Requirements Summary
Bachelor’s degree, Advanced Spanish, and SAP/SuccessFactors skills needed. Experience in shared services or HR operations required
