Human Resources Shared Services Administrator 2

The Human Resources Shared Services Administrator 2 provides high-quality customer service to employees about HR policies and processes, ensuring employment transactions are approved and processed accurately and in a timely manner.

Requirements

• Bachelor’s Degree + Two years of relevant experience, or Master’s Degree
• Bachelor’s Degree in Human Resources or a related field strongly preferred
• Demonstrated global customer service experience, in a tiered support model
• Ability to act promptly and with a strong sense of urgency when addressing employee inquiries and processing transactions
• Well-developed skills in managing multiple priorities and meeting tight deadlines with accuracy and attention to detail
• Experience processing employee transactions in an HRIS system, with a strong focus on data integrity and attention to detail
• Strong interpersonal and communication skills with a customer-focused mindset
• Experience using HR systems (Oracle HCM Cloud experience preferred) and ticketing tools (ServiceNow experience preferred)
• Ability to work independently while contributing to a collaborative team environment
• High level of discretion when handling sensitive and confidential information
• Must be able to work US Eastern Time Zone business hours and may occasionally need to come into an office

Benefits

• Market-competitive salaries
• Comprehensive employee benefits
• Flexible schedules
• Professional development