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Axiom Software Solutions Limited
Hypercare Engineer
Join Axiom Software Solutions as a Hypercare Engineer in London. Leverage your M365 and ServiceNow skills to resolve user issues post-migration. 5+ years required.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Service Portal
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 18, 2025
The Hypercare Engineer will provide specialised technical support during the post-migration hypercare period of a major M365 tenant-to-tenant migration project. This role focuses on resolving user issues and ensuring a smooth user experience during the transition to business-as-usual (BAU) operations, requiring a broad understanding of M365 functionalities.
Requirements
- High level experience in resolving user issues and performing break-fix activities.
- Advanced troubleshooting and break-fix activities for migration-related issues.
- Management and resolution of tickets within an ITSM tool (e.g. ServiceNow).
- Collaboration with the M365 Hypercare Lead.
- Supporting the creation and maintenance of user-facing FAQs and KB articles.
Requirements Summary
5+ years M365 experience, tenant-to-tenant migration projects, and a proven track record in resolving migration issues
