Service Architect

RS Group is seeking a permanent Service Architect to join their team. This role involves designing, developing, and maintaining IT services to meet customer and business expectations, ensuring alignment with strategic goals. The Service Architect will collaborate with various stakeholders and drive continuous service improvement through service value chain analysis and process optimization.

Requirements

• Proven experience in IT Service Management, with deep expertise in ITIL 4 practices.
• Strong understanding of service governance, service pipeline & catalogue design, balanced scorecard measures, and continuous improvement methods.
• Defining services for running, operating, and changing, translating technical and business requirements into service artifacts.
• Exposure or experience in Infrastructure, Digital, SaaS, Application (SAP), or Supply Chain technologies.
• ITSM toolsets such as ServiceNow
• Operating within complex operational environments with multiple interdependencies.
• Managing conflicting demands and priorities, with a track record of handling the change and transition aspects of multiple simultaneous new/changed IT services.

Benefits

• Annual Performance Bonus
• Enhanced Maternity and Paternity Leave
• Private Healthcare
• Help for people to take control of ongoing Health conditions